Shipping policy

Text version

Last updated September 24, 2026

How and when we ship, what it costs, how fragile pieces are packed, and what happens if one arrives broken.

1. Where we ship

We ship to addresses in all fifty states. Delivery to Alaska, Hawaii, US territories and APO, FPO or DPO addresses depends on the carrier; if a carrier cannot reach your address, we contact you and refund the order in full. We do not ship to freight forwarders or parcel consolidation services.

2. Order processing

Every order is checked, packed and dispatched within 1 to 3 business days, excluding weekends and public holidays. During the November and December peak, processing can take up to five business days, and we say so on the site before you order.

3. Delivery estimates

Transit is counted in business days and starts the day after dispatch. These are carrier estimates, not guarantees.

Destination	Estimated transit	Tracking
All fifty states	6 to 9 business days	Yes, emailed at dispatch
Alaska, Hawaii, territories, military	Can take longer	Where the carrier provides it

4. Shipping costs

Shipping is free on orders of $75 and above, and on every set. Below $75, shipping is a flat $5.90. The amount is always shown at checkout, before you pay.

Order	Standard shipping
$75 and above, or any set	Free
Under $75	$5.90 flat

5. How we pack fragile pieces

Ceramic, stoneware and glass pieces ship double boxed: the piece is wrapped and blocked in an inner box, which travels inside a second carton. Large and floor vases ship in their own reinforced carton. An order with several pieces may arrive in more than one parcel, each with its own tracking number.

6. Tracking

A tracking number is emailed as soon as your parcel is handed to the carrier. The first scan can take a few days to appear. If tracking has not moved for ten business days, contact us and we open an investigation with the carrier on your behalf.

7. Broken, lost or missing parcels

If a piece arrives broken, we send another. Email us within 14 days of delivery with a photo of the piece and of the outer box. We ship a replacement at no cost, or refund it in full if you prefer or if the piece is no longer available. You do not need to send the broken piece back.

If a parcel is marked delivered but you cannot find it, check with neighbors and look for a carrier note, then contact us within 7 days of the delivery scan. Once the carrier confirms the loss, we replace the order or refund it in full, at your choice.

8. Address accuracy

We ship to the address entered at checkout. Contact us within one hour of ordering to change it; once an order is dispatched the address cannot be changed. If a parcel comes back because the address was incorrect, we refund the order minus any shipping fee paid.